Monday, October 25, 2010

The One Where I Am Maybe Unnecessarily Hateful

I have figured out what I'm going to do with my life.

I am going to continue working at the library, because obviously, it's a badass job, and come summer, I'm going to enroll in the technical college here and get my Associate's in Baking and Pastry Arts.

Sarah's gonna be a pastry chef, y'all.

I've been saying this for. . .a while now, but I'm putting it into black and white on October 25, 2010, so that in a few months, if I haven't said anything else about it, you can be like, "Um, Sarah? Lies."

The main thing I need to figure out is the money. Clearly, I have none. I need to go by the school and find out about financial aid, etc. But I'm DOING IT.

Today at work, people were working my nerves. This happened yesterday, too, but today could have had something to do with the fact that my boss brought in this bundt cake for the birthdays in October, one of which is mine.

(By the way, while I'm thinking about it. . .I'll be doing a French Fridays with Dorie this week! I know I've been remiss since that first week, but my excuse is that the things chosen for weeks were, A) something I didn't want to eat or B) something with expensive ingredients I could not afford at the time. But since this week's recipe is a cake [Awww, yeah!] and all I need to purchase is apples, we're on for Friday.)

(OH! Another by-the-way, speaking of baking, Katie's 19th birthday was on Friday, and when I'd asked her what kind of cake she wanted, she said she wanted a dinosaur-themed cake. So this was her cake, enjoyed by my family last Saturday:

I KNOW, RIGHT?! Awesome. Also, in case you were wondering, and I know you were, those are indeed milk chocolate rocks at the bottom. WIN!)

OK, where was I? Ah yes. The October Birthdays Bundt Cake. I got super busy at work this evening, and by the time I got to the back to enjoy some of the cake, it was gone.


My name was one of the ones on the little October Birthdays sign, and I didn't get any cake.

So that bothered me. Maybe you'll say it bothered me more than it should have, but then I'd tell you to SHUT YOUR WHORE MOUTH. It bothered me. So I was a bit moody.

What I should explain about the library is that different librarians deal with different Problem Patrons (PPs) differently. If a PP doesn't have their library card, some librarians will ask them for their name, others will ask for their photo ID, and still others will give them kind of a hard time while asking for their name AND ID. (I ask for a driver's license, if you're wondering.) Stuff like that. There are guidelines in place, yes, but if you mess with the wrong librarian on the wrong day, it's going to be a lot different than if you are sincerely apologetic for leaving your card at home and are nice, and you do not think we OWE you something.

So this kid comes up to me and has like $38 of fines on his card because two of his books are "long overdue" and when that happens, the system adds in the price it would cost to replace the book. He asked me how many books he could check out on his card. I said there's no limit, and he was like, "No, THIS card."

After I saw the fines, I explained to him that the system said I should not let him check them out, due to the fines, but how many he could check out would really depend on which librarian he got. I let him check one out. Nice, right?

Then. This lady waddles up to the desk. I say waddles not because I'm being mean or cruel or whatever, but she was one of those ladies that is approximately as wide as she is tall.

She hands me her card, all surly. I scanned it, and she had $48 dollars of combined fines and lost books dating back to 2008.

I say, "Um, this card has $10 of fines on it, and $38 dollars of book replacement charges."

(There's also a note in the system indicating she is "aware" of the charges.)

She glares at me and says, "Yeah?"

I said, "The system is indicating that you need to clear some of those fines before you can check out anymore books."

She glared at me again. "I ain't got no money with me."

(I'm thinking, "You've had two years to have some money with you.")

I said, "Well, I'm not able to check anything out until some of these fines are cleared."

Now. . .this is not ENTIRELY true. I have the ability to override the system message and check stuff out despite the fines. But this woman's attitude rubbed me entirely the wrong way. If you're going to use a place that has rules, you need to FOLLOW THE DAMN RULES.

She looked at me, confused and irritated, and didn't say anything. I'm guessing this is the part where, in the past, people have said to her, "Oh, OK. I'll take care of it for you this time. Just make sure you bring the money next time you come in!"

Clearly, she had never gotten into Sarah's checkout line.

She just stood there, staring at me.

"You could have a friend check them out for you," I offered.

She shook her head and stared at me.

"Well," I said, "once you get those fines taken care of, you'll be back on track."

She stared at me for another 30 seconds and walked away.

I wondered if I'd been unnecessarily mean. But maybe not. If she'd been nicer to me, it would have been a completely different story. But if you're going to be rude to me, I'm not going to go out of my way for you.

Another problem we have at the library is people leaving. Or rather, not leaving. We close at 9 Monday through Thursday and at 8:45, a message is given over the loudspeaker, indicating we will be closing in 15 minutes. Then another warning is given at 5 'til. Then one says, "The library is closed." Generally, people will wait until the 5-minute warning or the actual "We're closed" message to try to check out their books. At that point, the self-checkouts have been closed down, and I'm forced to do their transactions.

Tonight, though, I'd just HAD ENOUGH. I saw this lady browsing books in the self-help section (!!!) and when the security guard announced, "The library is now closed!", she then started to make her way to the desk. I, however, as soon as I heard the announcement, powered down the computer and went about making arrangements to leave as soon as we got the "All clear!"

She comes over and says she wants to check out, and I say, "Oh. . .I just turned off the computer because the damn library is closed."

To her credit, she says, "Oh, OK. I'll come back tomorrow."

But then the lady who was at the desk with me who is. . .SUCH a people-pleaser, one of those that wants everyone to like her, you know?, says, "Oh, I'll just turn this one back on," and I want to say, "NO! If you do that, they will NEVER LEARN!"

As it turns out, the desk at the back had not powered down their computers yet, so she checked out there.

Am I wrong to do what I did? Am I wrong to be so frustrated with these people? Is society, as a whole, just getting more and more dumb?


1 comment:

  1. I actually think you were in thr right. I am the same way: Follow the damn rules that are set in place!

    Go you!

    (And BTW, that cake is cute!)